Harley-Davidson® Dealership in Concord, North Carolina

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Latest Reviews

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Michael Ventura
6/11/2024
Can't express my sincere gratitude for this Sales Leadership Team and Sales team. I came in to the dealership late one evening in May and this team stayed 2 1/2 hours past closing to help me pick out a new 24 Road Glide and both Ben and Brady made it back to dealership after leaving because i got caught in traffic. I purchased the 24 Shark Skin and man what a great ride. Lets fast forward several weeks and 3 other Road Glides in color. That's right Ben and bis team worked with me patiently each time as I traded through the SHARK Skin, Whisky Fire, Black on Chrome and now the Black on Black for the FINAL decision in color. They again walked ne through the sale alomg woth trade in process as if I was again a new customer. Thanks again team and if it wasn't for each, I probably would be still looking. Please reach put to this team for your next HD purchase. Michael Ventura (Employee: Brady Harmon, Ben Pellowe, Mike Boling, Jesse Doby)
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Bryon Buonomo
6/8/2024
I had a fantastic experience at Speedway Harley Davidson, thanks to John. My check engine light came on while I was on my way to their Bikes and Breakfast event. Despite being fully booked, John made an exception and got my bike in for a quick service. His helpfulness and dedication got me back on the road in no time. The Speedway Harley Davidson service department is truly awesome to work with. Thanks, John! (Employee: John Prochazka)
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Allan Cohn
6/7/2024
I wanted to say a big thank you to Dennis and Seen that took care of my CVO. I was having clutch issues and they knew there was an issue and handled it in such a professional manner knowing I was heading to Laconia. As always the service team listened to my concerns and the repairs were done in a timely fashion. Fantastic customer service. (Employee: Dennis Tallent)
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Jere Jokinen
6/6/2024
This is a long story but bare with me, I guarantee it's worth it! I do international B2B sales and I sold a device we manufacture in Finland to a customer an hour west from Charlotte. I flew in and spent three days on giving the user training of the analytical device to my customer. This was my first trip ever to US and as a biker I usually go after work and buy a dealer-tee and a poker chip from a local Harley -dealer. So, there I was at Speedway HD on the evening of Tuesday the 4th of June, and so the story begins. As I am a typical male, I'm not at my best when buying the rag stuff but I always have managed to find the perfect ones for me from Harley stores, so I guess I'm not a totally lost cause. I found my teeshirt and another shirt for me and with cold sweat and shaky hands I started the search for a perfect dealer-tee for my dearly belowed wife. I was propably looking worse than a deer in headlights, when Keeley saw me desperately bouncing around the shop trying to find a perfect tee for my wife, who by the way also happens to be a biker and as such deserves the same souvenir as what I have. After a moment of pondering through the available choices, she asked me to follow her at the back in a storage room, where she dug out a newcoming ladies tee which is perfect! I felt the reliefe flowing through my body like a warm feeling after a good long sip of a quality bourbon. At the counter as Alise was cashing me, Keeley brought me a special gift tee as well!!! What a service!!! Best service what i ever have had when buying clothes, so if you ask from me, just shuttafeckupand take yer money there already! * * * * * Well, the story continues. Then I went to the parts desk where Branimal and Jake helped me out, as I asked 2 things from them; a solo seat for my FLHX or a larger gas tank for my Mrs's Sportie. As we soon figured out with Branimal, the tank was a no-go, but Jake found me a perfect 2nd hand seat from one of their customers and after calling the gentleman Jake got me a price for the seat too. As expected, I was appealed on the price and the product so I agreed to buy the seat and that as I'm flying back to Europe on Friday, I agreed to pick it pick it up on Thursday the 6th and pay cash, which is what I did. Or as I later realized that cash part was a promise which other operatives did their best trying to cancel. So, then the Thursday morning came, and on my way to Speedway HD this morning I tried to pick up cash from 3 different ATM's. I tried to withdraw cash with both VISA and AMEX and the answer was on every time on both cards: Inappropriate transaction. I ended up calling to both VISA and AMEX customer service with no help, none whatsoever. VISA told me that the pin is wrong (which it isn't) and AMEX from US told me to call to Finnish customer service which is open 24H, which it isn't. Thanks to the 7h difference in timezones the Finnish AMEX customer service was already closed and I ended up using a lot of very vreative cusswords with the answering machine. My feedback to both of these companies would've been widely censored due explicit language, and though the worst pressure has been releaved, I'm not done with you yet... So, I went back to the Speedway HD and started to ponder with Jake what to do and how to proceed. We tried everything from PayPal to Western Union and i ended up downloading 3 different apps on my phone, but every time the money transfer was banned for what ever reasons. Finally I gave up and started to fall to the grim depths of despair fo not being able to buy the seat. As Jake saw me starting to plan my own funeral over it, he brought me a cold beer which helped to balm my wounds and helped me just to accept the defeat. Mike from sales also saw me sobbing as I was sipping my beer and as I explained with Jake what has happened and why, Mike asked if it would be possible to go and buy a prepaid VISA from somewhere. Which in just about 8,872 seconds led to the idea of me buying a gift card for the gentleman selling the seat. Jake called him and he was happy about the solution! So, I ended up paying the purchase with my AMEX and all went well! I ended up holding a dusty, dirty cardboard box sealed with a lot of freight tape with a sobby, silly smile on my face, like the box would've been a newborn baby. I've done both customer service, sales on my younger years and lately international B2B-sales and I'm a person who always goes for the extra mile to solve a problem if it can be solved. When it comes to Jake, I'd say he does exactly that and even more and to Aimee I'd like to say; Jake deserves a rise. All the staff I met and was dealing with, hold on to these people! What a teamwork, what a team! (Employee: Alise Vallee, Brann Hackett, Keeley Johnson, Jake Klein, Mike Diaz)
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Belinda Collins
5/28/2024
I am never one to leave reviews, but after visiting this dealership I just have too. Me and my husband and children stopped through before heading home from the races and Im so glad we did. This motorclothes department is honestly the best one Ive ever been too. Not only is it clean and organized but the STAFF is where the heart is. We had the pleasure of talking to Kaylee and Steven and they were incredible. Full of laughs, knowledge and overall just so personable we almost didnt want to leave!! If every dealer had a staff like this I think wed all be better off. KUDOS to Speeway Harley!! (Employee: Kaylee Sturgis)
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Kenneth Moore
5/25/2024
Rode to Speedway HD on Saturday morning just as service opened doors I had no appointment for my first service on my 2024 Road glide. John juggled schedule so my service and NC inspection could be done . We knew we would have to wait but thats ok . John was amazing to get us in unscheduled. That serves a promise from last year and he kept his word . 5 stars (Employee: John Prochazka)
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Jason Guffey
5/16/2024
Where do you start with giving nothing but thumbs up, 5 - Stars, 100% satisfied, outstanding customer service. The whole experience from start to finish was awesome ! Perry my sales rep stayed in contact with me through the whole process and went above his means to make sure all of my questions were answered. Mike walked me through my sales contract with no hassle and stress free ! Alise & Kaylee both patiently helped us with all our accessories & even picked out the best equipment with the right budget. With out a doubt I would recommend Speedway Harley Davison to anyone and have confidence theyll leave with a personal touch from the staff! The whole experience from sales, service & the store atmosphere is awesome! Me and my wife are proud to say we bought our dream bike from the Harley Davison crew at the Speedway! Great job ! (Employee: Perry Gomez, Alise Vallee, Kaylee Sturgis, Mike Boling)
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Michelle Swanner
4/19/2024
My husband has been wanting a new bike and we have been searching for the ultra limited apex and you all had one. He hates dealing with salesmen. He said this was an easy and smooth transaction and you all are now his go to dealership! Thank you for going above and beyond and no pressure and making him happy! We love the bike! (Employee: Rick Hanson)
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Cody Bentley
4/19/2024
Christian was my salesman he was very knowledgeable, friendly and not pushy at all. He made my buying experience great. Had a few hiccups but he jumped through all the hoops he needed to, to get me on a bike. Staff was very friendly and helpful. Overall amazing experience. Keep up the great work guys, Cody Bentley (Employee: Christian Prestwood)
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Bertram Nurse
4/18/2024
Brady Harmon, Knowledgeable and insightful young man. Assisted me through the whole process of purchasing my first Harley. Hats off to the whole Speedway Harley-Davison team, a terrific group of ladies and men.

Hours

Sunday* - 
Monday - 
Tuesday - 
Wednesday - 
Thursday - 
Friday - 
Saturday - 
*Service closed on Sundays.